Bursted Wood Surgery
219 Erith Road, Barnehurst, Kent, DA7 6HZ
Tel: 0208 301 1766
Fax: 0208 298 7735
 

Appointments

Surgery Opening Times

The Surgery is open and the Receptionists are on duty from:
8.00am until 6.30pm Monday to Friday.

If you phone the surgery out of these hours you will receive a recorded message informing you that the surgery is now closed and that if your need is urgent and you cannot wait until the surgery re-opens, you should hang up and dial 111 free from your landline or mobile. The NHS 111 service is for people who need non-emergency medical help fast.

Surgery Appointment Times

The times for appointments at the surgery are as follows:

Mon - Fri 8.30am - 5.40pm
Extended Hours  
Tuesday 6.30pm - 8.00pm
Thursday 7.30am - 8.00am
Bank Holidays Closed

Sit & Wait Surgery

We operate a Sit & Wait Surgery for emergencies and acute illnesses between 10.00am to 11.00am Monday to Friday.

Please note that in order to keep the waiting time to a minimum during the walk-in sessions we operate a strict criteria and therefore please do not attend for any of the following:

  • Ongoing chronic problems
  • For more than one problem
  • For a sick certificate
  • For a repeat prescription
  • For a referral letter
  • For test results

For these we would ask that you book a routine surgery appointment.

After you have been seen, please do not forget to cancel any forward booked appointments that you may no longer require.

How to See A Clinician

You may pre-book routine appointments in advance by either:

  • Calling into the surgery in person between 8.00am to 6.30pm Monday to Friday
  • Telephoning the surgery on 0208 301 1766 (choosing option 1) between 8.00am to 6.30pm Monday to Friday
  • Request an appointment using our online services

We will endeavour to comply with the rights of the patient to express a preference of practitioner but it might not always be possible. If this were to be the case an explanation would be offered.

Telephone Consultations

You may wish to speak to a practitioner on the telephone, in which case we ask that you give the Receptionist some details of your request to enable them to assess the urgency of the call. 

Your call will be returned at the end of the next surgery session.

Home Visits

Please do not ask for a home visit unless the Patient is too ill or infirm to come to The Surgery.  If the patient has a temperature or rash, coming to The Surgery will do them no harm and will not endanger others.  Please remember that house calls are very time consuming and that the Doctor will not have access to all the medical facilities that they have available at The Surgery.

If you do need a home visit, please telephone The Surgery (choosing Option 3). 

For any chest pain or  emergency situations that cannot wait for a call-back please dial 999

Urgent Appointments

If you need to be seen urgently, please call telephone number 0208 301 1766.

Patients with urgent problems will be seen the same day.  However, we cannot guarantee that you will able to see your usual GP or nurse practitioner.

Out of Hours Appointments

Weekday Evening and Weekend GP Appointments

All patients registered with a Bexley GP can now request a GP appointment between 6.30pm and 8pm Monday to Friday and 8am to 8pm Saturdays and Sundays (including bank holidays).

How can an appointment be made?

Booking is easy – patients should contact their GP practice in the usual way during normal operating hours, and ask for a weekday evening or weekend appointment. To book an evening or weekend appointment after the GP has closed, call 111. 

Who can use the service?

Any patient registered with a GP surgery in the borough of Bexley can request an appointment.

 How far in advance can I book an appointment? 

At the moment, appointment slots will be available up to one week in advance.

Where does the appointment take place?

Patients will be offered an appointment at one of two GP hubs in Bexley. The GP practice will confirm which location when booking the appointment:

Queen Mary’s Hospital  
Adult learning disabilities and community services departments
B Block
Frognal Avenue
Sidcup
Kent
DA14 6LT

Erith Hospital 
Main entrance
Park Crescent
Erith
DA8 3EE
(Car park is accessed from Hind Crescent opposite the junction with Ling Road)

How do I cancel appointment if my GP practice is closed?

Patients unable to attend their appointment should call the following numbers to help ensure that the appointment slot can be made available to someone else.
The following numbers, with an answerphone, will be available for patients wishing to cancel appointments:
  • Queen Mary’s Hospital: 0208 269 4120
  • Erith Hospital: 01322 356150

Site Last Updated 5-Feb-18