The Surgery is open and the Receptionists are on duty from:
8.00am until 6.30pm Monday to Friday.
If you phone the surgery out of these hours you will receive a recorded message informing you that the surgery is now closed and that if your need is urgent and you cannot wait until the surgery re-opens, you should hang up and dial 111 free from your landline or mobile. The NHS 111 service is for people who need non-emergency medical help fast.
The times for appointments at the surgery are as follows:
|Mon - Fri||8.30am - 5.40pm|
|Tuesday||6.30pm - 8.00pm|
|Thursday||7.30am - 8.00am|
We operate a Sit & Wait Surgery for emergencies and acute illnesses between 10.00am to 11.00am Monday to Friday.
Please note that in order to keep the waiting time to a minimum during the walk-in sessions we operate a strict criteria and therefore please do not attend for any of the following:
For these we would ask that you book a routine surgery appointment.
After you have been seen, please do not forget to cancel any forward booked appointments that you may no longer require.
You may pre-book routine appointments in advance by either:
We will endeavour to comply with the rights of the patient to express a preference of practitioner but it might not always be possible. If this were to be the case an explanation would be offered.
You may wish to speak to a practitioner on the telephone, in which case we ask that you give the Receptionist some details of your request to enable them to assess the urgency of the call.
Your call will be returned at the end of the next surgery session.
Please do not ask for a home visit unless the Patient is too ill or infirm to come to The Surgery. If the patient has a temperature or rash, coming to The Surgery will do them no harm and will not endanger others. Please remember that house calls are very time consuming and that the Doctor will not have access to all the medical facilities that they have available at The Surgery.
If you do need a home visit, please telephone The Surgery (choosing Option 3).
For any chest pain or emergency situations that cannot wait for a call-back please dial 999
If you need to be seen urgently, please call telephone number 0208 301 1766.
Patients with urgent problems will be seen the same day. However, we cannot guarantee that you will able to see your usual GP or nurse practitioner.