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Notice to Patients

The surgery is OPEN but in an effort to reduce the risk of spread of the coronavirus, we are making some important changes to how you can access the team at Bursted Wood Surgery and how we process your queries. You may be contacted by telephone, text message or even offered a video consultation.

Routine Appointments with a GP

If you need a routine appointment, you can call the surgery reception and book a routine /telephone  consultation with a GP but this will be at least two weeks  in advance or you can book a telephone consultation online using the nhs app . If you are unable to wait this length of time please complete an eConsult (on-line consultation), which will allow the practice team to triage your request and handle your query or problem in the most effective time appropriate manner. 

Urgent Appointments

For your appointments, you will be asked to complete an online consultation (eConsult). This will allow the practice team to triage your request and deal with your query or problem in the most effective time appropriate manner.

Online Consultation – eConsult

The e-Consult can be completed on line by clicking on the banner ‘consult our Doctors on line' below and by clicking get started at the bottom right of the banner or download the NHS app on your smart phone.


If you do not have access to the internet and need help in completing an eConsult please telephone reception and they will help you .

If you have any questions please contact a member of the reception team who will be happy to answer these.

Appointments with a Practice Nurse

We are following guidance from NHS England regarding what procedures need to be continued at the present time and patients are able to book face-to-face appointments for some procedures ie Dressings, Childhood Immunisations, Smear Tests, B12 Injections, Contraceptive Injections and certain other injections (not travel) As the guidance is regularly being reviewed and changed, please ask a Receptionist for advice about what services we are currently providing.


Please request your prescriptions via patient access or send an email to

Thank you

How to See A Clinician

You may pre-book routine appointments in advance by either:

  • Calling into the surgery in person between 8.00am to 6.30pm Monday to Friday
  • Telephoning the surgery on 0208 301 1766  between 8.00am to 6.30pm Monday to Friday
  • Request an appointment using our online services

We will endeavour to comply with the rights of the patient to express a preference of practitioner but it might not always be possible. If this were to be the case an explanation would be offered.

Telephone  or Video Consultations

You may wish to speak to a practitioner on the telephone or video, in which case we ask that you give the Receptionist some details of your request to enable them to assess the urgency of the call. 

Urgent Appointments

If you need to be seen urgently, please call telephone number 0208 301 1766.

Patients with urgent problems will be seen the same day.We ask that you give the receptionist some details of your request .  However, we cannot guarantee that you will able to see your usual GP or nurse practitioner.

Appointment Related Topics

GP Preference

Importance of keeping/cancelling appointments

Local Services, Let