Who is this group?
The Bursted Wood Surgery Patient Participation Group is made up of patients of the surgery who are working along with the practice to improve surgery services for the mutual benefit of all.
This is a self-funding group and all patients are welcome to be a part of it.
Please note this is not a complaint forum , individual complaints will not be discussed during these meetings all complaints must be directed straight to the practice manager during working hours.
What they do:
The group is very newly formed and due to the current circumstances of the surgery with regard to the changes of ownership at the practice and the impending tendering process due to take place within the next year, most of their time has been taken up by attending meetings with Bexley Care Trust or Clocktower Healthcare Limited to help maintain clinical consistency at the practice.
However, they have also been working on the patient questionnaire which you will find in the waiting room. This is important for them and the surgery as we cannot help improve services if we do not get feedback from our patients so please take time to complete one which can be sent back by freepost if you do not have time to fill it in at the surgery.
We hope that eventually the group will be able to provide health promotion events at the surgery to support some of the patients who are on our at risk or long term disease registers.
If you have any suggestions for future events or would like to become involved with the group, big or small, please let them know, any ideas are always welcome.
How to contact them:
The group have a post box in the hallway at the surgery and even PPG notepaper in reception for you to write on. Alternatively, you can write to them at the surgery and we will pop it in the box for you.
Like to know more about patient participation groups?
Take a look at these websites:
Next meeting date?
There will be a representative from Bexley Care Trust in attendance to update the group on the future of the surgery.
Please ask at reception if you would like to know dates and times of future meetings. Alternatively, watch this space for further updates.
Patient Participation Group DES Report 2014 / 2015
Patient Participation Group Report 2013 / 2014
Patient Participation Group Report 2012 / 2013
Patient Participation Group Report 2011 / 2012