Below are the responses we received to the question "Overall, how was your experience of our service?"
Here are some of our recent responses from our patients
"I have been a patient of Bursted Wood Surgery for almost 30 years. There have been many positive changes over the past few years. The current staff work together as a team, with every member providing a first class service."
"The nurse was very informative and when she took the blood from my hand I hardly felt anything and I really don’t like injections so this made me feel alot better."
"On time. Very helpful reception."
"The practitioner was very good, she listened and was supportive and friendly"
"I Got an appointment the same day and got seen very quickly. Doctor was very helpful, listened to my concerns and got my daughter a referral to the necessary place straight away."
"no waiting. Perfect"
"Very helpful and understanding"
"Good service and staffs are great and passionate to help people."
"Very quick to book an appointment, called me before 8, as I had filled in online earlier in the morning and booked in for 9:30. Amazing! "
"Completed Econsult form and was contacted within an hour"
"Nurse was very kind, very understanding, service was quick and solution was solved within minutes"
"The practice does its best under difficult circumstances and should not be knocked in any way! One can only do one's best! Generally this does happen!"
"Very effective and efficient service. I know not everyone likes the e consult system, but if you are working it is a great service and my issue was sorted out very quickly on the same day"
"Doctor was pleasant"
"The nurse listened and was very helpful"
"Got seen to straight away following a phone consultation the day before"
"The receptionist was fine and the doctor very nice"
"HCA very helpful and informative. Good communication skills, friendly and punctual"
"Always excellent service at Bursted Wood surgery"
"Excellent service"
"Excellent, very quick and efficient. Wonderful "
Results
OCTOBER 2024
Very Good: 233
Good: 38
Fair: 2
Neither good nor poor: 15
Poor: 9
Dont know: 0
September 2024
Very Good: 77
Good: 21
Fair: 0
Neither good nor poor: 6
Poor: 6
Dont know: 0
August 2024
Very Good: 123
Good: 25
Fair: 5
Neither good nor poor: 0
Poor: 4
Dont know: 0
July 2024
Very Good: 77
Good: 15
Fair: 5
Neither good nor poor: 0
Poor: 10
Dont know: 0
June 2024
Very Good: 122
Good: 22
Fair: 0
Neither good nor poor: 5
Poor: 12
Dont know: 0
May 2024
Very Good: 144
Good: 23
Fair: 2
Neither good nor poor: 5
Poor: 16
Dont know: 1
April 2024
Summary Score: Good 94% Poor 3% Unsure 3%
Total number of responses - 185
Very good - 142 (76%)
Good - 30 ( 18%)
Neither good nor poor -5 (3%)
Poor - 6- (3%)
Very poor -0 (0%)
Don’t know - 0 (0%)
March 2024
Summary Score: Good 94% Poor 6% Unsure 0%
Total number of responses - 189
Very good - 127 (70%)
Good - 30 ( 18%)
Neither good nor poor -16 (6%)
Poor - 16- (6%)
Very poor -0 (0%)
Don’t know - 0 (0%)
February 2024
Summary Score: Good 92% Poor 7% Unsure 1%
Total number of responses - 184
Very good - 135 (72%)
Good - 28 ( 16%)
Neither good nor poor -11 (4%)
Poor - 7- (6%)
Very poor - 2 (1%)
Don’t know - 1 (1%)
December 2023
Summary Score: Good 90% Poor 7% Unsure 3%
Total number of responses - 161
Very good - 147 (75%)
Good - 7 (16%)
Neither good nor poor - 7 (3%)
Poor - 4 (5%)
Very poor - 3 (2%)
Don’t know - 0 (0%)
November 2023
Summary Score: Good 89% Poor 5% Unsure 6%
Total number of responses - 190
Very good - 148 (74%)
Good - 27 (15%)
Neither good nor poor -7 (5%)
Poor - 7 (5%)
Very poor - 0 (0%)
Don’t know - 1 (1%)
October 2023
Summary Score: Good 99% Poor 0% Unsure 1%
Total number of responses - 29
Very good - 25 (94%)
Good - 3 (4%)
Neither good nor poor - 1 (1%)
Poor - 0 (0%)
Very poor - 0 (0%)
Don’t know - 0 (0%)
September 2023
Summary Score: Good 98% Poor 2% Unsure 0%
Total number of responses - 46
Very good - 36 (94%)
Good - 8 (4%)
Neither good nor poor - 1 (1%)
Poor - 1 (1%)
Very poor - 0 (0%)
Don’t know - 0 (0%)
August 2023
Summary Score: Good 98% Poor 0% Unsure 0%
Total number of responses - 21
Very good - 18 (98%)
Good - 3 (2%)
Neither good nor poor - (0%)
Poor - 0 (0%)
Very poor - 0 (0%)
Don’t know - 0 (0%)
July 2023
Summary Score: Good 96% Poor 4% Unsure 0%
Total number of responses - 42
Very good - 24 (70%)
Good - 13 (26%)
Neither good nor poor - 1 (1%)
Poor - 3 (2%)
Very poor - 1 (1%)
Don’t know - 0 (0%)
June 2023
Summary Score: Good 91% Poor 2% Unsure 0%
Total number of responses - 26
Very good - 17 (65%)
Good - 7 (26%)
Neither good nor poor - 1 (1%)
Poor - 0
Very poor - 1 (1%)
Don’t know - 0 (0%)
May 2023
Summary Score: Good 96% Poor 4 % Unsure 0%
Total number of responses - 55
Very good - 38 (69%)
Good - 12 (21%)
Neither good nor poor - 3 (2%)
Poor - 1 (1%)
Very poor - 1 (1%)
Don’t know - 0 (0%)
April 2023
Summary Score: Good 92% Poor 4% Unsure 2%
Total number of responses - 176
Very good - 131 ( 74%)
Good - 31 (18%)
Neither good nor poor - 3 (2%)
Poor - 3 ( 2%)
Very poor - 1 (1%)
Don’t know -1 (1%)
March 2023
Summary Score: Good 95% Poor 3% Unsure 1%
Total number of responses - 88
Very good - 66 (75%)
Good -18 (20%)
Neither good nor poor - 2 (2%)
Poor - 0 (0%)
Very poor - 1 (1%)
Don’t know -1 (1%)
February 2023
Summary Score: Good 92% Poor 1% Unsure 7%
Total number of responses - 59
Very good - 40 (68%)
Good - 14 (24%)
Neither good nor poor - 4 (7%)
Poor - 0 (0%)
Very poor - 1 (2%)
Don’t know - 0 (0%)
January 2023
Summary Score: Good 93% Poor 4% Unsure 3%
Total number of responses - 71
Very good - 57 (80%)
Good - 9 (13%)
Neither good nor poor - 2 (3%)
Poor - 3 (4%)
Very poor - 0 (0%)
Don’t know - 0 (0%)
December 2022
Summary Score: Good 96% Poor 1% Unsure 3%
Total number of responses - 71
Very good - 49 (68%)
Good - 20 (28%)
Neither good nor poor - 2 (3%)
Poor - 1 (1%)
Very poor - 0 (0%
Don’t know -0 (0%)
November 2022
Summary Score: Good 91% Poor 4% Unsure 4%
Total number of responses - 102
Very good - 60 (59%)
Good -33 (32%)
Neither good nor poor - 4 (4%)
Poor - 4 (4%)
Very poor - 0
Don’t know -1 (1%)
October 2022
Summary Score: Good 90% Poor 5% Unsure 5 %
Total number of responses - 61
Very good -31 (51%)
Good -24 (39%)
Neither good nor poor - 3 (5%)
Poor - 3 (5%)
Very poor - 0
Don’t know - 0
September 2022
Summary Score: Good 88% Poor 4% Unsure 8%
Total number of responses - 57
Very good -71 (72%)
Good -9 (16%)
Neither good nor poor - 4 (7%)
Poor - 0
Very poor - 2 (4%)
Don’t know - 1 (2%)
August 2022
Total number of responses - 89
Very good -47 - (53%)
Good -28- (32%)
Neither good nor poor - 6 (7%)
Poor - 2 (2%)
Very poor - 6 (7%)
Don’t know -0 (0%)
July 2022
Total number of responces -73
Very Good - 39- (53%)
Good - 14-(19%)
Neither good nor bad -8 (11%)
Poor - 9-(12%)
Very poor-2-(3%)
Dont know -1-(1%)
January 2022
Total number of responses - 71
Very good - 41 (58%)
Good - 21 (30%)
Neither good nor poor - 5 (7%)
Poor - 2 (3%)
Very poor - 1 (1%)
Don’t know - 1 (1%)
December 2021
Total number of responses - 112
Very good - 60 (54%)
Good - 30 (27%)
Neither good nor poor - 7 (6%)
Poor - 10 (9%)
Very poor - 4 (4%)
Don’t know - 1 (1%)
November 2021
Total number of responses - 228
Very good - 151 (66%)
Good - 47 (21%)
Neither good nor poor - 3 (1%)
Poor - 10 (4%)
Very poor - 16 (7%)
Don’t know - 1 (0%)
October 2021
Total number of responses - 144
Very good - 88 (61%)
Good - 30 (21%)
Neither good nor poor - 7 (5%)
Poor - 7 (5%)
Very poor - 11 (8%)
Don’t know - 1 (1%)
September 2021
Total number of responses - 149
Very good - 107 (72%)
Good - 27 (18%)
Neither good nor poor - 2 (1%)
Poor - 4 (3%)
Very poor - 8 (5%)
Don’t know - 1 (1%)
August 2021
Total number of responses - 83
Very good - 60 (72%)
Good - 12 (14%)
Neither good nor poor - 5 (6%)
Poor - 4 (5%)
Very poor - 2 (2%)
Don’t know - 0 (0%)
July 2021
Total number of responses - 120
Very good - 83 (69%)
Good - 20 (17%)
Neither good nor poor - 7 (6%)
Poor - 5 (4%)
Very poor - 3 (3%)
Don’t know - 2 (2%)
June 2021
Total number of responses - 116
Very good - 85 (73%)
Good - 23 (20%)
Neither good nor poor - 1 (1%)
Poor - 3 (3%)
Very poor - 4 (3%)
Don’t know - 0 (0%)